Frequently Asked Questions

Should I buy a new carpet or rejuvenate my existing carpets and upholstery with a professional deep clean?

Most carpets don't need replacing – they can be revived with professional deep cleaning. It restores their beauty, extends their lifespan, and saves you money. Choosing professional carpet cleaning is a financially responsible decision that keeps your home or place of work looking its best without breaking the bank.

Why choose a professional carpet cleaning company?

When hiring professional carpet cleaners, you invest in high-end equipment and advanced cleaning technologies that outperform rental machines and DIY products. These tools provide a deeper, more thorough clean, reaching deep into carpet fibres to remove embedded dirt and grime missed by household cleaners and rented equipment. Professional cleaners have expertise in handling different carpet types and use appropriate cleaning methods to ensure optimal results without damaging the carpet. They can tackle tough stains, high-traffic areas, and delicate fabrics more effectively than DIY approaches. Our solutions are designed to break down and remove stubborn stains, allergens, and bacteria, providing cleanliness that DIY products can't achieve. If you're unsatisfied with the results, we offer a satisfaction guarantee at no additional cost, providing a level of accountability and commitment to quality that DIY methods and rented equipment cannot promise.

Do carpets get dirty quickly after cleaning?

Carpets can get dirty quickly after cleaning if detergent residue is left behind. This often happens with rented or DIY cleaning machines. Our advanced low-moisture cleaning system ensures no residue remains, keeping your carpets clean and fresh for longer. When combined with proper maintenance and our stain protection treatments, your carpets will stay cleaner for longer and be more resistant to future stains.

Can you remove red wine, tea, or coffee stains?

We take pride in our ability to tackle all stains, including red wine, tea, and coffee marks. While some stains may pose a challenge, we apply advanced methods to address them. If complete removal is not feasible, rest assured that we will minimise their visibility significantly.

How often should my carpets and upholstery be cleaned?

It is important to vacuum your carpets weekly to maintain cleanliness. Professional carpet cleaners suggest deep cleaning the carpets at least once every 12 months to uphold hygiene standards and restore their appearance. However, the frequency of cleaning can be influenced by factors such as family size, foot traffic, presence of pets or young children, and the type of carpet or upholstery. We will provide guidance after conducting our initial survey to determine the most suitable solution for your needs.

How long does it take to dry?

Your carpets will usually dry within 1 to 1.5 hours after we finish, sometimes even earlier. Our state-of-the-art cleaning technology ensures a deep clean without soaking your carpets. As for upholstery generally takes around 1 to 4 hours to dry, depending on the fabric. Everything should dry even quicker if the room has good airflow and heating. Also, remember that the weather and air moisture can have a small impact on drying times.

Will the cleaning process make my carpets smell?

If your carpet is made of wool or a wool/synthetic mix, it may emit a smell during the cleaning process and until it's completely dry. This is entirely normal, and the smell will naturally dissipate. Ensuring that the rooms are well-ventilated will expedite this process. It's important not to be tempted to use powders, perfumes, or chemicals on your carpet. Wool is a natural product and needs time to settle down after cleaning.

Will my carpets or upholstery shrink after cleaning?

It really depends on the quality of the cleaning service you choose. Hiring a reputable company such as the Local Carpet Cleaner with experienced technicians will prevent any shrinkage, but opting for a DIY method or an inexperienced cleaner might increase the risk of shrinkage.

Can you remove pet odours and urine stains?

Trying to remove stains yourself with off-the-shelf carpet shampoo can actually make things worse. Shampooing and water can activate the bacteria in pet urine, spreading the bad smell throughout your home or place of work. We use a unique, non-toxic, enzymatic cleaner with powerful water extraction that neutralises odours and removes stains on various surfaces, including carpets, upholstery, hard floors, pet bedding, car seats, and other washable fabrics. Every stain presents its own challenges, but we can achieve good results.

Will carpet cleaning be disruptive to my business?

No, we can work with you to find the right time to schedule the work, whether evenings, nights, weekends, bank holidays or quieter times of the year when your business footfall is lowest.

Do you move furniture when cleaning carpets?

When cleaning carpets, we understand that your home is filled with cherished items. We treat every piece of furniture with the utmost respect by placing protective padding under furniture legs and corners to safeguard your flooring from scratches, staining, or indentations. For exceptionally heavy or delicate pieces, we recommend they stay in place, but we will clean around them as thoroughly as possible. Once the cleaning is complete, we’ll carefully return everything to its original position, leaving your home looking spotless and well-organized.

Is there anything you need before you arrive to clean carpets?

We need a few things before we arrive to ensure a smooth and efficient carpet cleaning experience. Firstly, we'll need clear access to the areas to be cleaned, so please ensure we can access your property or business. Secondly, we'll require access to electricity and water to power our equipment and perform the cleaning. In addition, it's very helpful if small items and any electronics are unplugged and moved before we arrive. This not only speeds up the process but also ensures the safety of your belongings.

Do I have to stay home or remain in the workplace throughout service?

No, you don’t have to stay home or remain in the workplace during our service. We are CRB-checked and can provide documentation upon request to ensure your trust and confidence. Additionally, we are fully covered by liability insurance, offering an extra layer of security for you and your property. We understand that you have a busy schedule, so feel free to go about your day while we take care of your carpets. if you have any specific instructions or areas of concern, just let us know beforehand.

How long does a full house carpet clean take?

The duration of a full-house carpet clean depends on the size of your home and the condition of your carpets. On average, a standard three-bedroom house in the UK typically takes about 3 to 4 hours. This includes moving furniture, performing a thorough clean, and allowing some initial drying time. Larger homes or heavily soiled carpets might require a bit more time.

Are you qualified, certified and insured?

At The Local Carpet Cleaner, we hold professional qualifications and certifications from reputable industry organisations such as the National Carpet Cleaners Association (NCCA), Solutions World of Clean, and Cleansmart. Moreover, we carry full liability insurance, providing you with peace of mind that your property is fully protected during the cleaning process.

Can you pick up the keys from the estate agents?

Yes, we can pick up the keys and also return them at the specified time and place. If you have multiple cleanings within a specific area, please let us know so that we can work on the properties at the same time. It's also helpful to use the what3words app, so we can easily find the properties in the most expedient way.

How do I pay for cleaning services?

We offer a variety of convenient payment options to suit your needs. You can pay for our cleaning services via BACS, cash, debit cards, credit cards, PayPal, Apple Pay, and Google Pay. We also accept direct debits for added flexibility. For your convenience, our team carries a payment terminal, making it easy to complete your transaction. For our commercial business clients, we offer the option to invoice for payment, providing a streamlined and professional approach to managing your account.

What if I am not satisfied with your service?

If you are not satisfied with our service, please let us know. We provide a satisfaction guarantee, which means we will return to re-clean any areas of concern at no extra cost. Our goal is to make sure you are happy with our work, and we won't stop until you are. Your feedback is valuable to us, so please don't hesitate to contact us.